Dialog Enterprises large document volume and constant research requirements necessitated a large capacity, fast retrieval solution that was easily structured. Documents needed to be indexed and networked for a variety of dissimilar departmental functions.

document management tools enabled Finance personnel to access years of invoice data in a matter of seconds. Customer Service can immediately answer detailed customer questions without a callback. Marketing and Sales does complex customer profiles within minutes instead of hours.

“We have recognized an exponential leap in productivity. All this and costs have actually been lowered!”

Dreyer’s Ice Cream document retrieval system was bogged down and cumbersome, often taking several days just to locate documents, let alone properly route them. They wanted to increase system efficiency, while meeting ballooning document retrieval requests.

implemented a user friendly document management and imaging solution across the enterprise, so accounts payable specialists, credit analysts and profit center employees throughout the company could easily search, access and share documents from their desks.

“Having over 6 million invoices with supporting documentation available at our fingertips within seconds amazes us all.”

KLA-Tencor needed a new document management solution for a better work environment. Their established process required many steps to obtain and return data from an off-site storage facility. Can document work flow efficiency be improved, and information be secure?

high-level encryption software ensures that documents can only be viewed by authorized personnel. Now they are able to access data securely within minutes, as opposed to days. End users communicate quickly and efficiently. Audit requests can be accessed from a desktop.

“We now have the ability to access and share information throughout our organization in a way never before possible.”

LeapFrog Enterprises needed a solution to invoice imaging and for online approval routing that was easy to use, and would get up to speed quickly. A SOX 404 audit was pending, and compliance required legible approver names and dates on each invoice.

APStream accounts payable invoice imaging and approval routing, along with eDejaVIEW secure online document access, provided the functionality to meet LeapFrog’s necessity for double approvals, purchase order and G/L requirements, and management overview.

“It saved us many hours and dollars by being able to pull up any invoice and associated documentation at the push of a button.”